Privacy Policy

Last updated: July 23, 2026

Welcome to Chapeau. We value your trust and are committed to protecting your privacy and personal data when you browse our website or purchase any of our products (clothing, sneaker protectors, and other accessories). This policy explains what data we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you use our website or complete a purchase, we may collect the following information:

  • Full name
  • Phone number
  • Shipping and delivery address
  • Email address
  • Order details (products, sizes, colors)
  • Payment information (for online payments, processed securely through payment gateways; we do not store this data ourselves)
  • Browsing data (browser type, IP address, pages visited) through cookies

2. How We Use Your Data

  • Processing and shipping your orders accurately and promptly
  • Communicating with you about your order status or inquiries
  • Improving your experience on our website and personalizing content
  • Sending you offers and updates about new products (you can unsubscribe at any time)
  • Analyzing website performance and improving our services

3. Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may only share certain data with:

  • Shipping and delivery companies, to complete the delivery process
  • Payment gateways, to process payments securely
  • Legal authorities, if required to do so by law

4. Cookies

Our website uses cookies to enhance your experience, remember your preferences, and analyze visitor traffic. You can control your cookie settings through your browser at any time.

5. Data Security

We take all appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

  • The right to know what data we hold about you
  • The right to request correction or update of your data
  • The right to request deletion of your data from our systems
  • The right to unsubscribe from marketing messages at any time

7. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we recommend reviewing it periodically.

8. Our Branches

  • Sheraton Branch
  • Heliopolis (Masr El Gedida) Branch
  • Nasr City Branch

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us via: