Refund & Return Policy

Last updated: July 23, 2026

At Chapeau, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help. Please read our return and refund policy below.

1. Return Eligibility

You may request a return or exchange within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging with all tags attached
  • You provide proof of purchase (order number or receipt)

Items that are damaged, worn, washed, or altered will not be accepted for return.

2. Non-Returnable Items

  • Items marked as "Final Sale" or purchased during clearance/discount promotions
  • Items showing signs of use or damage caused by the customer
  • Gift cards or promotional vouchers

3. How to Request a Return or Exchange

To start a return or exchange, please contact us at chapeau3011@gmail.com with your order number and reason for return. Our team will guide you through the next steps, including drop-off at one of our branches or arranging a pickup, depending on availability.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method, or as store credit, depending on your preference and payment method used
  • Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider
  • Original shipping fees (if any) are non-refundable

5. Exchanges

If you'd like a different size or color, we're happy to offer an exchange, subject to availability. Exchanges follow the same eligibility conditions as returns.

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging, so we can resolve the issue quickly at no extra cost to you.

7. Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a defective item, damaged product, or an error on our part.

8. Our Branches

  • Sheraton Branch
  • Heliopolis (Masr El Gedida) Branch
  • Nasr City Branch

9. Contact Us

For any questions regarding returns, exchanges, or refunds, feel free to reach out to us at: