Refund Policy

Refund & Return Policy

At Chapeau, your satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.

Returns & Exchanges

If you are not fully satisfied with your order, you may request a return or exchange. To be eligible, items must be unused, unwashed, and in their original condition with all tags attached. We reserve the right to refuse returns that do not meet these conditions.

To initiate a return or exchange, please contact us through our website at chapeaustores.com or by phone at 01278920255 and provide your order details.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited back through the original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue as quickly as possible, including offering a replacement or refund where applicable.

Non-Returnable Items

Certain items may not be eligible for return, including items marked as final sale. Please check product listings carefully before purchasing.

How to Request a Refund

Contact us via phone at 01278920255 or through our website at chapeaustores.com.
Provide your order number and reason for the return.
Wait for our team to confirm the return process and next steps.