Shipping Policy

Thank you for shopping with Chapeau. Please read our shipping policy to understand how we process and deliver your orders.

Order Processing

All orders are processed and prepared for shipment after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping & Delivery

We currently ship within Egypt. Delivery times may vary depending on your location and the shipping carrier. Once your order has been dispatched, you will receive a notification with your tracking details where available.

Please note that delivery timeframes are estimates and may be affected by factors outside our control, such as carrier delays, weather conditions, or public holidays.

Order Tracking

Once your order has been shipped, we will do our best to provide you with tracking information so you can follow your delivery. If you have not received tracking details, please contact us and we will assist you.

Delays

While we strive to deliver all orders on time, occasional delays may occur due to high order volumes, courier issues, or other unforeseen circumstances. We appreciate your patience and will always keep you informed.

Damaged Packages

If your order arrives damaged, please contact us immediately and include photos of the damaged item and packaging. We will investigate and work to resolve the issue promptly.